Customer Mistreatment, Employee Health, and Job Performance
Abstract
The current study examined employee outcomes associated with customer mistreatment, conceptualizing customer mistreatment as signaling failure regarding employees’ pursuit of task and social goals at work. We argue that employees make internal attributions when experiencing customer mistreatment and are likely to engage in rumination because of this perceived goal failure. The goal of this article was to test this conceptualization and examine...
Paper Details
Title
Customer Mistreatment, Employee Health, and Job Performance
Published Date
Jul 9, 2016
Journal
Volume
43
Issue
4
Pages
1261 - 1282
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Notes
History