The ambivalent effect of complexity on firm performance: A study of the global service provider industry
Abstract
Prior literature is ambivalent about whether organizational complexity has positive or negative effects on firm performance. Using rich data on global service providers, we explore this ambivalence by disentangling performance consequences of different types of organizational complexity. We show that complexity arising from the coordination of different services and operations negatively influences profit margins through increased coordination...
Paper Details
Title
The ambivalent effect of complexity on firm performance: A study of the global service provider industry
Published Date
Apr 1, 2019
Journal
Volume
52
Issue
2
Pages
221 - 235
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History