Relevance of e-SERVQUAL for determining the quality of FinTech services

Despite the rise of FinTech, the definition of this sector is still vague. The services offered by FinTech differ widely, but all share some commonalities. As FinTech is a growing service sector, there is a need to check the service quality offered by the different service providers. The study was conducted on Islamic banks of Malaysia and UAE which offer Fintech services to their customers. A 26-item questionnaire was used to gather data from...