Process coordination, project attributes and project performance in offshore-outsourced service projects

Published on Oct 1, 2018in International Journal of Project Management4.694
· DOI :10.1016/j.ijproman.2018.02.005
Yajuan Wang1
Estimated H-index: 1
(IBS: International Business School, Germany),
Yi Liu1
Estimated H-index: 1
(SJTU: Shanghai Jiao Tong University),
Cem Canel11
Estimated H-index: 11
(UNCW: University of North Carolina at Wilmington)
Abstract Interfirm process coordination is pivotal for offshore outsourced service project success. Via knowledge-based and organizational learning view, this study explores the effectiveness of process coordination in the dyadic client-provider relationship. We investigate the influence of interactive and implicit coordination on project performance under contingencies of project modularity and complexity, which determine interfirm interdependencies from the top down and from the bottom up. The objectives are to comprehend the two approaches to coordinating and integrating partners' endeavors during project implementation and to unveil their interactions with project context. Our theoretical and empirical analyses show how the effectiveness of process coordination depends on project attributes individually and jointly.
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