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Process coordination, project attributes and project performance in offshore-outsourced service projects

Published on Oct 1, 2018in International Journal of Project Management4.694
· DOI :10.1016/j.ijproman.2018.02.005
Yajuan Wang1
Estimated H-index: 1
(IBS: International Business School, Germany),
Yi Liu1
Estimated H-index: 1
(SJTU: Shanghai Jiao Tong University),
Cem Canel11
Estimated H-index: 11
(UNCW: University of North Carolina at Wilmington)
Source
Abstract
Abstract Interfirm process coordination is pivotal for offshore outsourced service project success. Via knowledge-based and organizational learning view, this study explores the effectiveness of process coordination in the dyadic client-provider relationship. We investigate the influence of interactive and implicit coordination on project performance under contingencies of project modularity and complexity, which determine interfirm interdependencies from the top down and from the bottom up. The objectives are to comprehend the two approaches to coordinating and integrating partners' endeavors during project implementation and to unveil their interactions with project context. Our theoretical and empirical analyses show how the effectiveness of process coordination depends on project attributes individually and jointly.
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References60
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#1Kannan Srikanth (Indian School of Business)H-Index: 9
#2Phanish Puranam (Indian School of Business)H-Index: 26
To examine what, if any, are the differences in how activities are coordinated within versus between firms, we conducted interviews with 32 project managers regarding 60 projects in the offshore software services industry. Uniquely, our projects were sampled along two dimensions: (1) colocation versus spatial distribution and (2) delivery by groups of individuals from a single firm versus from multiple firms. Our evidence suggests that in colocated projects, the same broad categories of coordina...
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#2Kannan Srikanth (Indian School of Business)H-Index: 9
The coordination of specialists’ search efforts is one of the principal purposes of organization. Integration mechanisms enable joint search by allowing interdependent others to form shared mental models of the joint task. Whereas prior theory has concentrated on how integration mechanisms impact coordination among multiple specialists, they have not explored how integration impacts search. We call problems that emphasize both search and coordination as “problems of coordinated exploration”. Usi...
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