(IBS: International Business School, Germany), Yi Liu1
Estimated H-index: 1
(SJTU: Shanghai Jiao Tong University), Cem Canel11
Estimated H-index: 11
(UNCW: University of North Carolina at Wilmington)
Abstract Interfirm process coordination is pivotal for offshore outsourced service project success. Via knowledge-based and organizational learning view, this study explores the effectiveness of process coordination in the dyadic client-provider relationship. We investigate the influence of interactive and implicit coordination on project performance under contingencies of project modularity and complexity, which determine interfirm interdependencies from the top down and from the bottom up. The...