Incivility’s Relationship with Workplace Outcomes: Enactment as a Boundary Condition in Two Samples

The current two-sample investigation explores the role of enactment as a boundary condition in the relationship between experienced incivility and workplace outcomes (i.e., job satisfaction, organizational citizenship behavior [OCB], and turnover intent). We integrate the tenets of the transactional model of stress and sensemaking theory to explain why enactment is a psychological sensemaking capability that can neutralize the adverse effects of...