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Jeremy D. Mackey
Auburn University
39Publications
10H-index
389Citations
Publications 39
Newest
#1Jeremy S. Wolter (AU: Auburn University)H-Index: 4
#2Dora E. Bock (AU: Auburn University)H-Index: 5
Last.Jeffery S. Smith (VCU: Virginia Commonwealth University)
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Does improving employee happiness affect customer outcomes? The current study attempts to answer this question by examining the impact of employee satisfaction trajectories (i.e., systematic changes in employee satisfaction) on customer outcomes. After accounting for employees’ initial satisfaction levels, the analyses demonstrate the importance of employee satisfaction trajectories for customer satisfaction and repatronage intentions, as well as identify customer-employee contact as a necessary...
#1Katherine C. Alexander (AU: Auburn University)
#2Jack Emery Carson (AU: Auburn University)H-Index: 1
Last.Jeremy D. Mackey (AU: Auburn University)H-Index: 10
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#1Katherine C. Alexander (AU: Auburn University)
#2Jack Emery Carson (AU: Auburn University)H-Index: 1
Last.Jeremy D. Mackey (AU: Auburn University)H-Index: 10
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Problem drinking is an important behavioral phenomenon with numerous implications for employees’ health and well-being within and outside the workplace. Although recent research has demonstrated that workplace stressors have effects on employees’ problem drinking, additional research is needed to examine the role employees’ problem drinking plays in the workplace stress–strain process. We draw from the transactional model of stress and the self-medication hypothesis to address this gap in prior ...
#1Jeremy D. Mackey (AU: Auburn University)H-Index: 10
Last.Jack Emery Carson (AU: Auburn University)H-Index: 1
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Workplace deviance research has expanded rapidly over the past decade. Despite the expansive body of research available, we have an incomplete understanding of the measurement, magnitude, and direc...
#1Wei Shi (UM: University of Miami)H-Index: 6
#2Brian L. Connelly (AU: Auburn University)H-Index: 20
Last.Abhinav Gupta (UW: University of Washington)H-Index: 4
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#1Jeremy D. Mackey (AU: Auburn University)H-Index: 10
#2Charn P. McAllister (NU: Northeastern University)H-Index: 6
Last.Katherine C. Alexander (AU: Auburn University)
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Research that examines unethical interpersonal treatment has received a great deal of attention from scholars and practitioners in recent years due to the remarkable impact of mistreatment in the workplace. However, the literature is incomplete because we have an inadequate understanding of insubordination, which we define as “subordinates’ disobedient behaviors that intentionally exhibit a defiant refusal of their supervisors’ authority.” In our study, we integrate social exchange theory and th...
#1Jeremy D. Mackey (AU: Auburn University)H-Index: 10
#2Philip L. Roth (Clemson University)H-Index: 41
Last.Lynn A. McFarland (USC: University of South Carolina)H-Index: 1
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Critical mass theory and the tokenism hypothesis propose that females’ job performance is adversely affected by perceptions and experiences that stem from females comprising a smaller proportion of organizations than males. Although belief in the gender token effect appears to be widely held, empirical evidence of this effect is relatively scarce; furthermore, the evidence that does exist is somewhat inconsistent. The purpose of the present study was to provide a meta-analytic test of the gender...
#1Jeremy D. Mackey (AU: Auburn University)H-Index: 10
#2John D. Bishoff (FSU: Florida State University)H-Index: 2
Last.Gerald R. Ferris (FSU: Florida State University)
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The current two-sample investigation explores the role of enactment as a boundary condition in the relationship between experienced incivility and workplace outcomes (i.e., job satisfaction, organizational citizenship behavior [OCB], and turnover intent). We integrate the tenets of the transactional model of stress and sensemaking theory to explain why enactment is a psychological sensemaking capability that can neutralize the adverse effects of experienced incivility on workplace outcomes. The ...
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