Team-level high involvement work practices: investigating the role of knowledge sharing and perspective taking

To assess potential boundary conditions in the relationship between HRM systems and team service quality, we examined both collective and individual‐level capabilities as underlying mechanisms between team‐level high involvement work practices (HIWPs) and team service quality. Using multi‐level modelling with a sample of 397 employees in 25 work teams from five service organisations, we found that team HIWPs enhanced knowledge sharing, leading...