Review paper
Knowledge sourcing from repositories: The role of system characteristics and psychological climate
Abstract
This paper draws on the knowledge management literature to develop hypotheses that relate key knowledge repository (KR) characteristics and psychological climate to KR knowledge sourcing behavior these hypotheses are tested using survey data from 110 technical support agents from seven companies. The results reveal that searchability (finding knowledge in the KR), actionability (applying retrieved knowledge to problem solving) and support for...
Paper Details
Title
Knowledge sourcing from repositories: The role of system characteristics and psychological climate
Published Date
Jan 1, 2016
Journal
Volume
53
Issue
1
Pages
64 - 78
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