Match!

Learning to become a high reliability organization in the food retail business

Published on Oct 1, 2016in Journal of Business Research4.03
· DOI :10.1016/j.jbusres.2016.03.015
Luciano Ciravegna13
Estimated H-index: 13
(INCAE Business School),
Esteban Brenes12
Estimated H-index: 12
(INCAE Business School)
Cite
Abstract
This case discusses Selectos, a retail chain based in El Salvador, which was put under severe strain when Walmart entered its domestic market, threatening the leading position it had acquired through many decades of investment. The case illustrates that Selectos succeeded in competing Vis a Vis Walmart because it implemented the principles of high reliability organizations. First, before Walmart entered the market, the Salvadoran company invested time and financial resources to audit its routines, finding several areas of improvement. Second, its core strategy was to focus on continuous improvements in its operations. Third, it engaged its workforce, and especially the shop floor managers, in the process of executing its strategy at the whole corporate level. Fourth, through consultation with the managers of its functional areas, it enacted systems to manage unexpected events, ranging from hurricanes to violent attacks on its facilities (preparation for unexpected events). The case is designed to illustrate how a domestic firm from an emerging market competes with a leading multinational corporation, emphasizing the importance of organizational learning, especially the development of routines and mechanisms that allow for flexibility and adaptability to changes in conditions.
  • References (33)
  • Citations (8)
Cite
References33
Newest
Published on Feb 1, 2015in Journal of Business Research4.03
Esteban Brenes12
Estimated H-index: 12
(INCAE Business School),
Luciano Ciravegna13
Estimated H-index: 13
(INCAE Business School),
Daniel Montoya3
Estimated H-index: 3
(INCAE Business School)
This case describes how Super Selectos, a local food retail chain from El Salvador, succeeds in competing against Walmart, the number one food retailer in the world. The case's structure facilitates a discussion of competitive strategy and positioning in the food retail industry in emerging markets. The case provides enough information for the reader to understand the differentiation strategy that allowed Super Selectos to increase its market share even after Walmart entered its domestic market....
Published on May 1, 2014in Journal of Business Research4.03
Esteban Brenes12
Estimated H-index: 12
(INCAE Business School),
Daniel Montoya3
Estimated H-index: 3
(INCAE Business School),
Luciano Ciravegna13
Estimated H-index: 13
(Lond: University of London)
This study furthers the research agenda on Porter's generic strategies by exploring their implementation by firms that suffer from under representation in the literature. It focuses on agribusinesses based in emerging markets that specialize in high value added products. Relying on information collected through interviews, and a survey with 66 agribusinesses based in eight countries of Latin America, it examines the factors that distinguish firms implementing a differentiation strategy (DS). The...
Published on Mar 20, 2013
Esteban Brenes12
Estimated H-index: 12
,
Daniel Montoya3
Estimated H-index: 3
Published on Nov 1, 2012
Rachel Meyer1
Estimated H-index: 1
The end of the Cold War did not bring about an end to violence in Central America. Today, so-called non-political violence continues to worsen. Academics and public policymakers are frequently influenced by the assumption that there is a causal relationship between the political violence of the 1980s and the non-political violence of today. By looking at the cases of El Salvador and Honduras, this working paper seeks to systematize existing claims about the causal relationship between past and p...
Published on Apr 1, 2012in Journal of Business Research4.03
Nelson Oly Ndubisi29
Estimated H-index: 29
(Griffith University)
This paper draws from the mindfulness theory in examining the effects of service reliability (including reliable health information and care), pre-emptive conflict handling, and customer orientation on customer satisfaction and loyalty in healthcare service delivery in Malaysia. A survey of 423 consumers of healthcare services in Malaysia provides support for the theory. The findings of the study indicate that care reliability, information reliability, and pre-emptive conflict handling directly ...
Published on Jan 2, 2012
Gordian Gaeta1
Estimated H-index: 1
Published on Jan 1, 2010
Arch G. Woodside1
Estimated H-index: 1
Case Study Research: Theory, Methods and Practice looks at the research processes involved in conducting methods including participant observation, fuzzy set social science, system dynamics, decision systems analysis, forced metaphor elicitation technique, ethnographic decision tree modelling, mapping strategic thinking, the historical method, storytelling research and conversational analysis. The book reviews and applies the best literature on case study methods from several disciplines providi...
Published on Oct 1, 2009in Safety Science3.62
Marcelo Fabiano Costella3
Estimated H-index: 3
,
Tarcisio Abreu Saurin17
Estimated H-index: 17
(UFRGS: Universidade Federal do Rio Grande do Sul),
Lia Buarque de Macedo Guimarães9
Estimated H-index: 9
(UFRGS: Universidade Federal do Rio Grande do Sul)
Abstract This article introduces a method for assessing health and safety management systems (MAHS) that has two innovative characteristics: (a) it brings together the three main auditing approaches to health and safety (HS) – the structural approach (which assesses the system prescribed), the operational approach (which assesses what is really happening on the shop-floor) and the performance approach (which assesses the results of performance indicators); (b) it emphasizes the resilience engine...
Published on Feb 1, 2009in Organization Studies3.54
Nancy G. Leveson48
Estimated H-index: 48
,
Nicolas Dulac10
Estimated H-index: 10
+ 1 AuthorsJohn S. Carroll37
Estimated H-index: 37
In this century society faces increasingly large-scale accidents and risks emerging from our own wondrous technologies. Two prominent organizational approaches to safety, Normal Accident Theory and High Reliability Organizations, have focused attention on a variety of industries that deal with hazardous situations, developed concepts to explicate organizational structure and culture, and debated whether accidents are inevitable in complex systems. We outline these approaches and identify some li...
Cited By8
Newest
Published on Nov 17, 2017in Entrepreneurship Theory and Practice6.19
José Ernesto Amorós16
Estimated H-index: 16
(Tec: Monterrey Institute of Technology and Higher Education),
Luciano Ciravegna13
Estimated H-index: 13
('KCL': King's College London)
+ 1 AuthorsPekka Stenholm9
Estimated H-index: 9
(UTU: University of Turku)
This paper studies the effects of state fragility and economic development on necessity and opportunity-based individual entrepreneurial efforts. We contribute to the literature on the contextual determinants of entrepreneurship by examining multilevel data on 956,925 individuals from 51 countries for the period of 2005–2013. We show that state fragility has a positive effect on necessity-based entrepreneurial efforts while hindering opportunity-based efforts. Our findings illustrate that the le...
Published on Feb 4, 2019in Global Strategy Journal2.73
Liena Kano11
Estimated H-index: 11
(U of C: University of Calgary),
Alain Verbeke47
Estimated H-index: 47
(Vrije Universiteit Brussel)
Erik Sandberg8
Estimated H-index: 8
(Linköping University),
Hamid Jafari4
Estimated H-index: 4
(Jönköping University)
Purpose The purpose of this paper is to review existing research on retail supply chain responsiveness, develop categories to be included in a retail-specific responsiveness framework, and identify future research areas within the scope of retail supply chain responsiveness. Design/methodology/approach This paper presents an inductive systematic literature review of 46 academic, peer-reviewed articles. Based around the two major review questions on retailers’ role in the creation of supply chain...
Published on Apr 1, 2018in Journal of Business Research4.03
Esteban Brenes12
Estimated H-index: 12
(INCAE Business School),
Luciano Ciravegna13
Estimated H-index: 13
('KCL': King's College London),
Caleb A. Pichardo2
Estimated H-index: 2
(INCAE Business School)
Abstract This study analyzes the known antecedents of firm performance in emerging markets. It proposes a configurational approach for identifying the combinations of antecedents that are equifinally linked to high performance under different levels of institutional voids. The paper examines a sample of 200 firms based in 12 economies, focusing on the role of family management, vertical integration, firm size, internationalization and collaboration with other organizations. This study extends th...
Published on Dec 1, 2017in Journal of World Business5.79
Alvaro Cuervo-Cazurra32
Estimated H-index: 32
(NU: Northeastern University),
Luciano Ciravegna13
Estimated H-index: 13
(University of Cambridge)
+ 1 AuthorsLuis López7
Estimated H-index: 7
(INCAE Business School)
We analyze the impact of home country uncertainty on the internationalization-performance relationship of emerging market firms. Building on organizational learning theory and the institutional approach, we argue that internationalization has a positive impact on the performance of emerging market firms, and that this relationship is strengthened for firms based in emerging countries with higher corruption and political risk. The reason is that by being exposed to high levels of home country unc...
Published on Dec 1, 2017in Operations Management Research4.73
Hung-Chung Su5
Estimated H-index: 5
(UM: University of Michigan)
This study explores the effect of Mindful Organizing, a concept originally developed in the high-reliability organizations literature. We show that mindful organizing can also be applied to ordinary organizations seeking better performance, not just to organizations seeking high reliability. Results of this study demonstrate that mindful organizing and operational performance are positively related. Further, mindful organizing benefits organizations in an uncertain environment more than organiza...
Published on Jun 1, 2017in Journal of World Business5.79
Ruth V. Aguilera34
Estimated H-index: 34
(Ramon Llull University),
Luciano Ciravegna13
Estimated H-index: 13
(INCAE Business School)
+ 1 AuthorsMaria Alejandra Gonzalez-Perez7
Estimated H-index: 7
(EAFIT University)
Abstract Latin America is an under-researched region that has the potential to yield new and important insights on the internationalization of firms from emerging markets, particularly as compared with the experience of firms from other regions. At the same time, some of the unique features of Latin America are generating new ideas that contribute to a better understanding of how the home country influences the behavior of firms in general and their foreign expansion in particular. In this artic...
Published on Jun 1, 2017in Journal of World Business5.79
Georgios Batsakis5
Estimated H-index: 5
(Brunel University London),
Alexander T. Mohr15
Estimated H-index: 15
(WU: Vienna University of Economics and Business)
Abstract We examine the contingent effect of existing product diversification on the scope and speed of firms’ subsequent internationalization. Understanding these effects is important because prior research on the product—geographic diversification relationship assumes that the relevant decisions are taken simultaneously. This assumption does not apply to firms that consider international expansion only after having grown domestically through product diversification. Drawing on and extending tr...