The Target of Incivility Cannot Be an Island: Group Influence and Social Comparison
Published on Jan 1, 2013
· DOI :10.5465/ambpp.2013.12736abstract
This study extended incivility theory and research by conceptualizing group-level incivility within units across one organization as a social context which influenced the incidence of individual-level incivility, and moderated the negative impact of incivility on individual outcomes. Consistent with attraction-selection-attrition model (Schneider, 1975) and social information processing theory (Salancik & Pfeffer, 1978), data collected from 707 employees in 77 departments from one organization indicated that group-level incivility was positively related to individual-level incivility, and the target’s tenure in the department moderated this relationship. Further, in line with fairness theory (Folger & Cropanzano, 1998), multilevel analyses indicated that group-level incivility moderated the negative consequences of individual-level incivility on individual outcomes such that the negative consequences of individual-level incivility on career satisfaction, productivity, and perceived organizational support ...