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How to enhance the impact of training on service quality?
Abstract
Purpose – The purpose of this study is to highlight the importance role of transfer of training as a mediator in the relationship between training and service quality. Design/methodology/approach – The data of this study were collected from three sources: the employees of public sector organizations in Malaysia who participated in a Basic Financial Management training program, their supervisors and their colleagues through surveys. The data were...
Paper Details
Title
How to enhance the impact of training on service quality?
Published Date
Sep 14, 2015
Volume
27
Issue
7
Pages
514 - 529
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