EFFECT OF BUSiNESS SOFT SKiLLS ON SERViCE DELiVERY iN THE HOSPiTALiTY iNDUSTRY iN HARARE, ZiMBABWE

The pace of change has changed tremendously as the business world becomes global. Since the dollarization of the Zimbabwean economy in 2009, the service organisations have been facing challenges in terms of managing fluctuating demand. in particular, many companies in the hospitality industry were still using a “hit and miss” approach to handle their service. As such, business soft skills have become indispensable in the hospitality industry in...