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Jacob Shenje
5Publications
1H-index
2Citations
Publications 6
Newest
Orientation: Employee engagement has become an impetus behind business success and a deciding factor for service delivery, especially in the Zimbabwean public sector. Research purpose: This study sought to investigate the antecedents of employee engagement and their effect on public sector service delivery with reference to selected government departments in Harare. Motivation for the study: The government departments in Harare have witnessed gross employee disengagement as indicated by reduced ...
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Orientation: Occupational stress has become a major challenge for employers with potentially damaging physiological and psychological effects on employees as it negatively affects their health and contribution to the effectiveness of organisations. Research purpose: The primary purpose of the study was to investigate the relationship between occupational stress and employee job performance. Motivation for the study: Public health care employees such as doctors, nurses, midwives and laboratory te...
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Orientation: The advent of social media has taken new dimensions becoming one of the most significant methods of how people communicate all over the world. In particular, the usage of social media and networking sites is a phenomenon that has brought great negative and positive impact to organisations and employees nowadays. Research purpose: The primary aim of the study sought to determine the relationship between social media usage in the workplace and employee productivity in the public secto...
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#1Tawaziwa WusheH-Index: 1
#2Jacob ShenjeH-Index: 1
Last.Dingiswayo NdlovuH-Index: 1
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#1Tawaziwa WusheH-Index: 1
#2Jacob ShenjeH-Index: 1
Last.Dingiswayo NdlovuH-Index: 1
view all 3 authors...
The pace of change has changed tremendously as the business world becomes global. Since the dollarization of the Zimbabwean economy in 2009, the service organisations have been facing challenges in terms of managing fluctuating demand. in particular, many companies in the hospitality industry were still using a “hit and miss” approach to handle their service. As such, business soft skills have become indispensable in the hospitality industry in the enhancement of service delivery. The study, the...
1 Citations
#1Tawaziwa WusheH-Index: 1
#2Jacob ShenjeH-Index: 1
Last.Dingiswayo NdlovuH-Index: 1
view all 3 authors...
1 Citations
1