Hidden costs in different stages of advanced services – A multi-actor perspective of performance based contracts
Abstract
Performance based contract (PBC) is an innovative advanced service strategy for offering product service solutions. PBC aims at increasing customer value and reducing the costs of operations. However, manufacturers incur unquantifiable “hidden costs” while implementing PBC. This paper uses agency theory and service-dominant logic to build a theoretical framework to study the hidden costs of PBCs. The research uses a multiple exploratory case...
Paper Details
Title
Hidden costs in different stages of advanced services – A multi-actor perspective of performance based contracts
Published Date
Dec 1, 2020
Journal
Volume
121
Pages
667 - 685
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