Are there interactional differences between telephone and face-to-face psychological therapy? A systematic review of comparative studies

Despite comparable clinical outcomes, therapists and patients express reservations about the delivery of psychological therapy by telephone. These concerns centre around the quality of the therapeutic relationship and the ability to exercise professional skill and judgement in the absence of visual cues. However, the empirical evidence base for such perceptions has not been clearly established. We conducted a systematic review to establish what...