The impact of e-service quality and customer satisfaction on customer behavior in online shopping
Abstract
The purpose of this study is to develop new knowledge to better understand the most important dimensions of e-service quality that have impact on customer satisfaction, customer trust, and customer behavior, building on existing literature on e-service quality in online shopping. This study focuses on the four-dimensions of e-service quality model that better predict customer behavior. It not only tests the impact of customer satisfaction on...
Paper Details
Title
The impact of e-service quality and customer satisfaction on customer behavior in online shopping
Published Date
Oct 1, 2019
Journal
Volume
5
Issue
10
Pages
e02690 - e02690
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History