An experimental contingent valuation of users’ attitudes towards a Crowd Management System

Smart city projects are being launched globally to enhance the well-being of citizens. Meanwhile, the value-added of the projects is not easy to evaluate due to the non-market nature of the public services provided. This study intends to investigate the attitudes of potential users of a Crowd Management System (CMS) to help with the decision-making on smart city projects. The CMS studied in this paper is applied in large-scale events to enable...