Improvisation in Higher Education Management: Coping with Complexity and Organizational Dynamics

This study aimed to analyze how improvisation activities take place within the management of a higher education organization, by examining practices and related constructs, such as innovation, intuition, bricolage and learning. This is a case study on a large private university, located in Sao Paulo, Brazil. Data were collected through in-depth interviews, non-participant observation and document analysis. The results showed that improvisation...