Can subject matter experts rate the English language skills of customer services representatives (CSRs) at work in Indian contact centre?
Abstract
Millions of customer services representatives are assessed each year by subject matter experts (e.g., recruiters, team leaders) in Asian contact centres to ensure good spoken communication skills...
Paper Details
Title
Can subject matter experts rate the English language skills of customer services representatives (CSRs) at work in Indian contact centre?
Published Date
Jan 1, 2019
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