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Michelle Raquel
University of Hong Kong
Language assessmentPedagogyNatural language processingLanguage proficiencyComputer science
17Publications
2H-index
13Citations
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Publications 17
Newest
#2Michelle RaquelH-Index: 2
Last. Vahid AryadoustH-Index: 8
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#1Vahid AryadoustH-Index: 8
#2Michelle RaquelH-Index: 2
Source
#1Jane Lockwood (PolyU: Hong Kong Polytechnic University)H-Index: 6
#2Michelle Raquel (HKU: University of Hong Kong)H-Index: 2
ABSTRACTMillions of customer services representatives are assessed each year by subject matter experts (e.g., recruiters, team leaders) in Asian contact centres to ensure good spoken communication skills when serving customers on the phones. In other workplace contexts, language experts are employed to do this work but in Asian contact centres, a successful transfer of language expert assessment knowledge and skills to subject matter experts is preferred for practical and cost reasons. To date h...
1 CitationsSource
#1Vahid AryadoustH-Index: 8
#2Michelle RaquelH-Index: 2
Source
#1Peter Crosthwaite (UQ: University of Queensland)H-Index: 6
#2Michelle Raquel (HKU: University of Hong Kong)H-Index: 2
ABSTRACTThis study determines the fine-grained bottom-up linguistic features involved in successful second language (L2) English academic group oral tutorial discussion through the use of a spoken learner corpus composed of more than 20 hrs of L2 production. Student performances were graded by teacher-raters using a can-do rating scale, which assessed students’ ability to participate in a group academic oral discussion. The performances were transcribed and annotated for linguistic features such...
Source
#1Jane LockwoodH-Index: 6
#2Michelle RaquelH-Index: 2
#1A UrmstonH-Index: 4
#2Michelle RaquelH-Index: 2
Last. R Wong
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#1A Urmston (PolyU: Hong Kong Polytechnic University)H-Index: 4
#2Michelle Raquel (HKU: University of Hong Kong)H-Index: 2
Last. Vahid Aryadoust (NTU: Nanyang Technological University)H-Index: 8
view all 3 authors...
The effectiveness of a language test to meaningfully diagnose a learner’s language proficiency remains in some doubt. Alderson (2005) claims that diagnostic tests are superficial because they do not inform learners what they need to do in order to develop; “they just identify strengths and weaknesses and their remediation” (p. 1). In other words, a test cannot claim to be diagnostic unless it facilitates language development in the learner. In response to the perceived need for a mechanism to bo...
1 CitationsSource
#1Jane LockwoodH-Index: 6
#2Michelle RaquelH-Index: 2
Last. Liz Hamp-LyonsH-Index: 1
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#1A UrmstonH-Index: 4
#2Michelle RaquelH-Index: 2
Last. G Guan
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