Review paper
Qualitative analysis of guest reviews of Italian restaurants on TripAdvisor
Abstract
Developing measures for improving the quality of hospitality services is a basic precondition for successful business and positioning of restaurants on the market. The importance of measuring the satisfaction of quests is reflected in the objectivisation and quantification of subjective perceptions in order to improve the service quality. Sometimes a very important tool for obtaining feedback - quest books are replaced with social networks,...
Paper Details
Title
Qualitative analysis of guest reviews of Italian restaurants on TripAdvisor
Published Date
Jan 1, 2018
Journal
Volume
49
Issue
2
Pages
83 - 92
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Notes
History