Self-Service Technology Research: A bibliometric co-citation visualization analysis

As a value co-creation tool, there is growing adoption of self-service technology (SST) in hospitality. However, SST has received limited hospitality research attention. As a guide for future research, the purpose of this study was to conduct a bibliometric analysis focusing, first, on the hospitality and tourism SST literature, but then expanding to include the broader business SST literatures. The goals of this research were to examine the...