International Journal of Hospitality Management
Papers 2908
1 page of 291 pages (2,908 results)
#1Michael Lynn (Cornell University)H-Index: 35
#2Robert J. Kwortnik (Cornell University)H-Index: 11
Abstract Analysis of online reviews indicates that Royal Caribbean’s abandonment of tipping on March 1, 2013 had no reliable effect on its customers’ ratings of either the overall cruise experience or the cruise service/staff. This finding stands in opposition to previous studies which reported that customer satisfaction and service ratings fell after organizations abandoned voluntary tipping policies in contexts where tipping is normative. Since tipping is no longer common in the cruise industr...
#1Heesup Han (Sejong University)H-Index: 43
#2Yu Jongsik (Sejong University)
Last.Sunghyup Sean Hyun (Hanyang University)H-Index: 22
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Abstract This research attempted to explore the specific role of a hotel’s green physical environment as nature-based solution (NBS) in the customer retention process. Our results showed that the green spaces within a hotel and existing outdoor natural environment as NBS significantly increase guests’ perceptions of well-being and self-rated mental health. In addition, our very significant discovery is that among the examined variables, environmental values have a regulatory role. Well-being per...
#1Mehmet Altin (UCF: University of Central Florida)H-Index: 7
#2Jorge Ridderstaat (UCF: University of Central Florida)H-Index: 6
Last.Mehmet Ali Köseoglu (PolyU: Hong Kong Polytechnic University)H-Index: 11
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Abstract This paper investigates how public policies, such as taxes and regulations influence firm formation (birth) and closure (death) in the hospitality and other industries in the United States (US), using an institutional economics approach and the dimensions of the Economic Freedom of North America (EFNA) index. The literature has been scant when it comes to examining the effects of policies of formal institutions on firms’ birth and death in the hospitality industry, and whether these eff...
#1Muhammad Shoaib Farooq (University of Engineering and Technology, Lahore)H-Index: 4
#2Maimoona Salam (UNIMAS: Universiti Malaysia Sarawak)H-Index: 5
Abstract Various studies have acknowledged the significance of “Corporate Social Responsibility” (CSR) for enhancing organizational performance. However, less is known about it’s micro-level impact on employees’ working behavior, including employees’ “Desire to have a Significant Impact through Work” (DSIW) in the airline industry. Therefore, this study offers a new insight by testing a proposed parallel-sequential multiple mediator conceptual model, for assessing the nexus between CSR and emplo...
Abstract It is generally accepted that investors tend to react favorably to share repurchases. However, it is actually not uncommon for investors to underreact to some share repurchases. Recently, a number of restaurant firms have spent huge amounts of internal cash on share repurchases but little is known regarding the market’s underreaction to share repurchases in the restaurant industry. Hence, this study attempted to identify factors that could mitigate market reactions to share repurchases....
#2Manuela De Carlo (IULM University of Milan)H-Index: 6
Last.Lorenzo MasieroH-Index: 14
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Abstract Hospitality is a field in which guests’ specific needs and wants should always be given serious consideration by hoteliers. Putting the guest at the centre of all business efforts contributes to generating customer value and enhancing a firm’s competitiveness. Being customer-centric is paramount for hospitality establishments to create and sustain superior customer value. However, there is scant evidence in hospitality marketing literature of a clear understanding of the customer-centri...
#1Tarik Dogru (FSU: Florida State University)H-Index: 7
#2Lydia Hanks (FSU: Florida State University)H-Index: 14
Last.Ilhan Demirer (SUNY: State University of New York System)
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Abstract Although a number of studies have examined Airbnb’s impact on hotels, previous studies have yielded mixed results and are limited in their geographical scope. Additionally, the impact of Airbnb on hotels with different organizational structures has not been previously analyzed. Accordingly, the purpose of this study is threefold: 1) to add to our understanding of the impact of an increase of Airbnb inventory by clarifying previously inconclusive results; 2) to examine the extent to whic...
Abstract Previous research has established the importance of positive Yelp reviews for the success of independent, non-chain restaurant. While managers may assume that increasing customer satisfaction will increase star rating, previous research on determinants of satisfaction does not necessarily generalize to Yelp reviews or across Yelp star ratings. Accordingly, we used Multiple Correspondence Analysis with a representative sample of 54,000 reviews to investigate the criteria used by reviewer...
#1A. George Assaf (UMass: University of Massachusetts Amherst)H-Index: 29
#2Mike G. Tsionas (Lancaster University)H-Index: 10
Last.Athanasios Andrikopoulos (University of Hull)H-Index: 1
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Abstract Testing moderation effects is highly common in the hospitality literature. Most theories in the field depend on variables that alter the nature and direction of the relationship between two variables. While moderation continues to be heavily used, methods for testing moderation effects are not always robust. One common problem that researchers often face is the need to pre-assign a particular functional form. The aim of this note is to address this problem. We describe three different n...
#1Huei-Ju Chen (National Kaohsiung University of Hospitality and Tourism)H-Index: 2
#2Soke Wen Wong (National Kaohsiung University of Hospitality and Tourism)
Last.Fevzi Okumus (UCF: University of Central Florida)H-Index: 37
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Abstract Capsule hotels are a novel Japanese approach to accommodation that arose in 1979. For most travelers outside Japan, however, the concept of capsule hotels is relatively new. They provide experiential value to the traveler; they also pose some risks. Travelers seeking familiarity view unfamiliar environments as riskier, and perceived risk has a negative influence on consumer behavior. This study aims to establish a behavioral model of capsule hotel visitors by incorporating optimum stimu...
Top fields of study
Public relations
Hospitality industry