How do hotels operationalize their competitive intelligence efforts into their management processes? Proposing a holistic model

The purpose of this study is to examine and develop a holistic competitive intelligence (CI) model that incorporates all CI efforts at the management level within an organization, including strategic, tactical, and operational levels. To achieve this goal, the researchers administered in-depth, semi-structured interviews with middle- level managers and supervisors in an independent, full-service hotel located in Hong Kong. The findings show that...