How do hotels operationalize their competitive intelligence efforts into their management processes? Proposing a holistic model

Published on Oct 1, 2019in International Journal of Hospitality Management4.46
· DOI :10.1016/j.ijhm.2018.11.007
Mehmet Ali Köseoglu11
Estimated H-index: 11
(PolyU: Hong Kong Polytechnic University),
Eric S.W. Chan17
Estimated H-index: 17
(PolyU: Hong Kong Polytechnic University)
+ 1 AuthorsMehmet Altin7
Estimated H-index: 7
(UCF: University of Central Florida)
Abstract The purpose of this study is to examine and develop a holistic competitive intelligence (CI) model that incorporates all CI efforts at the management level within an organization, including strategic, tactical, and operational levels. To achieve this goal, the researchers administered in-depth, semi-structured interviews with middle- level managers and supervisors in an independent, full-service hotel located in Hong Kong. The findings show that many hotel departments do not use formal and centralized CI practices in their daily operations. There is no formalized system for CI process management, which includes data collection, storage, analysis, and dissemination. In addition, there is a disconnection among management levels in coordination of CI practices. The research findings suggest that frontline employees play critical roles in the CI processes and practices. Finally, this study provides theoretical and practical implications, including a formalized guideline for researchers and managers, with limitations and suggestions for potential future studies.
  • References (57)
  • Citations (1)
#1Julia Nieves (ULPGC: University of Las Palmas de Gran Canaria)H-Index: 8
#2Gonzalo Diaz-Meneses (ULPGC: University of Las Palmas de Gran Canaria)H-Index: 8
5 CitationsSource
#1Alessandra Marasco (National Research Council)H-Index: 6
#2Marcella De Martino (National Research Council)H-Index: 5
Last.Alfonso Morvillo (National Research Council)H-Index: 9
view all 4 authors...
13 CitationsSource
#1Jonathan L Calof (HSE: National Research University – Higher School of Economics)H-Index: 14
#2Rubén ArcosH-Index: 3
Last.Nisha Sewdass (UNISA: University of South Africa)H-Index: 1
view all 3 authors...
5 CitationsSource
#1Rachel Maritz (University of Pretoria)H-Index: 2
#2Adeline S.A. Du Toit (University of Pretoria)H-Index: 2
2 CitationsSource
#1Ahmad AbbaspourH-Index: 1
Last.Mohammad Javad HozoriH-Index: 1
view all 4 authors...
1 Citations
#1Jialin Snow Wu (PolyU: Hong Kong Polytechnic University)H-Index: 2
#2Rob Law (PolyU: Hong Kong Polytechnic University)H-Index: 62
Last.Jingyan Liu (SYSU: Sun Yat-sen University)H-Index: 6
view all 3 authors...
6 CitationsSource
#1Minglong Li (ZUEL: Zhongnan University of Economics and Law)H-Index: 4
#2H C D Cathy Hsu Ph. (PolyU: Hong Kong Polytechnic University)H-Index: 36
8 CitationsSource
#1Ettore Bolisani (UNIPD: University of Padua)H-Index: 11
#2Constantin Bratianu (Bucharest University of Economic Studies)H-Index: 12
1 CitationsSource
1 Citations
#1Tero Vuorinen (University of Vaasa)H-Index: 5
#2Henri Hakala (Lappeenranta University of Technology)H-Index: 9
Last.Kari UusitaloH-Index: 2
view all 4 authors...
6 CitationsSource
Cited By1
#1Xiaoxia Sun (JNU: Jinan University)
#2Honggang Xu (SYSU: Sun Yat-sen University)
Last.Fevzi Okumus (UCF: University of Central Florida)H-Index: 37
view all 4 authors...