Original paper
E-mail load, workload stress and desired e-mail load: a cybernetic approach
Volume: 32, Issue: 2, Pages: 430 - 452
Published: Apr 1, 2019
Abstract
Purpose Using e-mail is a time-consuming activity that can increase workload stress. The purpose of this paper is to investigate the relationship between the individual’s e-mail load, workload stress and desired e-mail load, drawing from the cybernetic theory of stress. Design/methodology/approach Based on prior theory, the authors first hypothesized relationships among e-mail load, workplace stress and desired e-mail load. The authors then...
Paper Details
Title
E-mail load, workload stress and desired e-mail load: a cybernetic approach
Published Date
Apr 1, 2019
Volume
32
Issue
2
Pages
430 - 452
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Notes
History