The effect of service staff’s verbalized hospitality towards group diner’s additional purchases and tipping behaviour
Volume: 19, Issue: 1, Pages: 82 - 94
Published: Dec 14, 2017
Abstract
Verbal communication is the main form of personal interaction. This article presents evidence for the positive role of service staff’s verbalized hospitality on consumer behaviour. The principal aim of the study was to explore the effect of verbal attention on making additional purchases and tipping behaviour in three different countries (Sweden, England, and Serbia). Moreover, research investigated whether server gender, customer gender, and...
Paper Details
Title
The effect of service staff’s verbalized hospitality towards group diner’s additional purchases and tipping behaviour
Published Date
Dec 14, 2017
Volume
19
Issue
1
Pages
82 - 94
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History