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Milan Ivkov
University of Novi Sad
22Publications
2H-index
10Citations
Publications 23
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#1Kyle M. Woosnam (UJ: University of Johannesburg)H-Index: 18
#2Dimitrios Stylidis (Middlesex University)H-Index: 11
Last.Milan Ivkov (University of Novi Sad)H-Index: 2
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It is nearly impossible to consider a destination without also acknowledging its people as well as the relationship visitors have with such residents. Employing a hierarchical structure of ...
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#1Milan IvkovH-Index: 2
#2Ivana BlešićH-Index: 7
Last.Dušan SakulskiH-Index: 3
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#1Milan Ivkov (University of Novi Sad)H-Index: 2
#2Sanja Božić (University of Novi Sad)H-Index: 3
Last.Ivana Blešić (University of Novi Sad)H-Index: 7
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ABSTRACTVerbal communication is the main form of personal interaction. This article presents evidence for the positive role of service staff’s verbalized hospitality on consumer behaviour. The principal aim of the study was to explore the effect of verbal attention on making additional purchases and tipping behaviour in three different countries (Sweden, England, and Serbia). Moreover, research investigated whether server gender, customer gender, and group size moderate the relationship between ...
1 CitationsSource
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#2Ivana BlešićH-Index: 7
Last.Milan IvkovH-Index: 2
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#1Ivana BlešićH-Index: 7
#2Sanja BožićH-Index: 3
Last.Vedran MilojicaH-Index: 2
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#1Smiljana Đukičin Vučković (University of Novi Sad)H-Index: 2
#2Jasmina Đorđević (University of Novi Sad)H-Index: 4
Last.Milan Ivkov (University of Novi Sad)H-Index: 2
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AbstractIn the last decades, the development of transport infrastructure has been necessary because of the population increase and expansion of urban centres. Infrastructure development leads to modification and changes in areas characterized by high human population density. The lack of adequate transport infrastructure inhibits local economic and social performance. In the period of economic stability (from 1970 to 1990), important roads that increased the connectedness of the Kolubara Distric...
2 CitationsSource
#1Ivana Blešić (University of Novi Sad)H-Index: 7
#2Jovanka Popov-Raljić (University of Novi Sad)H-Index: 4
Last.Milan Ivkov (University of Novi Sad)H-Index: 2
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The global expansion of fast food consumption habits and the consequent change in the competitive environment led to greater market research and the targeting of consumer groups. On the other hand, the growth of the market and the increase in the number of fast food restaurants have encouraged consumers to pay more attention to the products they consume, that is, have influenced their interest in the diversity of factors that are decisive when choosing a restaurant. This study investingates facto...
1 CitationsSource
#1Lukrecija Djeri (University of Novi Sad)H-Index: 2
#2Predrag Stamenkovic (University of Novi Sad)H-Index: 1
Last.Milan Ivkov (University of Novi Sad)H-Index: 2
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AbstractThe principal aim of this paper was to explore destination competitiveness factors of Jablanica District (Serbia), by examining the attitudes of tourists. For research purposes, 32 attributes of destination competitiveness were rated with two parallel five-point Likert type scales – one by which tourists rated the importance of the attribute and the other by which they expressed their satisfaction with the same. A total of 378 validly completed questionnaires were collected and served as...
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