Original paper

Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust

Volume: 26, Issue: 2, Pages: 118 - 141
Published: Jun 1, 2017
Abstract
Successful business-to-business (B2B) data exchanges can help firms improve inter-organizational cooperation and operational practices, thereby increasing competitive advantage. However, data exchange quality and trust are not assured. Further, although researchers have examined how trust in the exchange partner relates to data exchange system success, both trust and distrust may be important to consider. Using two-factor theory and trust...
Paper Details
Title
Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust
Published Date
Jun 1, 2017
Volume
26
Issue
2
Pages
118 - 141
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