Organisational design and development in a large rail tunnel project — Influence of heuristics and mantras

In design phases of large and complex infrastructure projects, a main challenge is to coordinate numerous technical specialists. Heuristics, or cognitive rules of thumb, is one factor that may influence the development of organisational structures and routines, especially if project management discretion is high. A longitudinal case study, comprising non-participant observation over three years, was carried out of the early design phase of a...