Data Mining-Based Service Quality Estimation in Hospital Information System
Published: Dec 1, 2014
Abstract
Hospital information has become an intelligence infrastructure in large-scale hospitals, and incremental software development is important for improving service quality. This paper introduces statistical estimation of service log to measure the differences between responsive time before and after a new interface has been introduced. The results show that even simple statistical methods can compare the system performance due to the sample size of...
Paper Details
Title
Data Mining-Based Service Quality Estimation in Hospital Information System
Published Date
Dec 1, 2014
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