Ambient awareness and knowledge acquisition: using social media to learn Who knows what and Who knows whom

The argument proffered in this paper is that use of enterprise social networking technologies can increase the accuracy of people's metaknowledge (knowledge of null knows null and null knows whom) at work. The results of a quasi-natural field experiment in which only one of two matched-sample groups within a large financial services firm was given access to the enterprise social networking technology for six months revealed that by making...