Original paper

Management of Civil Infrastructure Systems: QFD-Based Approach

Volume: 20, Issue: 1
Published: Mar 1, 2014
Abstract
Infrastructure owners or management agencies have well established quality control programs with the intent of achieving safe and effective maintenance. However, consumers are becoming more involved in economic, environmental, and social issues related to infrastructure. Therefore, a valid quality program would be more definitive by involving voice of the customer in the maintenance decision-process. In this paper, an innovative approach for...
Paper Details
Title
Management of Civil Infrastructure Systems: QFD-Based Approach
Published Date
Mar 1, 2014
Volume
20
Issue
1
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