Original paper
Evaluation of service quality of Nigerian airline using servqual model.
Volume: 3, Issue: 6, Pages: 117 - 125
Published: Dec 31, 2012
Abstract
The study tries to evaluate the service quality of a Nigerian Airline with objectives todetermining what constitutes the service variables in the Nigerian air transport Industry, how satisfied are the passengers with the services of the above mentioned airline and suggest to managers of these airlines on how to improve and promote satisfaction level of passengers. Data was collected from the respondent using a well structured questionnaire...
Paper Details
Title
Evaluation of service quality of Nigerian airline using servqual model.
Published Date
Dec 31, 2012
Volume
3
Issue
6
Pages
117 - 125
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Notes
History