Framing of project critical success factors by a systems model

Perhaps the best known approach for tackling the human and organisational aspects of projects is through the use of ‘critical success factors’ but although the approach has very many champions it is not without its critics. This paper sets out the findings of a major review of the sets of factors that are available and outlines the main reservations that have been expressed about the approach. It then shows how a systems model, the Formal...