Original paper
Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey
Abstract
E-governments have become an increasingly integral part of the virtual economic landscape. However, e-government systems have been plagued by an unsatisfactory, or even a decreasing, level of trust among citizen users. The political exclusivity and longstanding bureaucracy of governmental institutions have amplified the level of difficulty in gaining citizens' acceptance of e-government systems. Through the synthesis of trust-building processes...
Paper Details
Title
Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey
Published Date
Dec 1, 2012
Journal
Volume
23
Issue
4
Pages
1110 - 1130
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Notes
History