An examination of the IT satisfaction of small-business users

Although there are many articles in the MIS literature which address small-business computing, in effect the organizations represented in these studies are, in many ways, similar to medium- and large-sized organizations. In this article, we focus on businesses that are truly small: they have very few employees and there is no formal MIS department. In this environment, the small business owner/manager is the principal user and has to perform...