Impact of human resources on supply chain management and performance
Abstract
Purpose – The purpose of this paper is to demonstrate that human resource management (HRM) has an impact on supply chain management (SCM), which in turn has a significant impact on customer satisfaction (CS) and organisational performance (OP), playing a mediating role in the relationship between HRM and SCM outcomes (SCMO). Design/methodology/approach – The model is first validated and the hypotheses formulated are tested using the partial...
Paper Details
Title
Impact of human resources on supply chain management and performance
Published Date
Feb 2, 2015
Volume
115
Issue
1
Pages
129 - 157
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