Human resources in tourism: Still waiting for change? – A 2015 reprise

Seemingly intransigent human resource issues remain at the forefront of global tourism's challenges. Some of the key issues were identified in Baum's (2007) reflections on this topic. In light of the significant change that has impacted on tourism and employment in the intervening years, this conceptual paper provides an assessment of the current status of the issues that Baum identified in 2007 and identifies a range of emerging concerns that...