Original paper
Evaluating the service requirements of dedicated container terminals: a revised IPA model with fuzzy AHP
Abstract
The purpose of this article is to evaluate the service requirements of dedicated container terminals (DCTs). In this article, the service attributes (SAs) of DCTs were first discussed. A fuzzy analytic hierarchy process model was then constructed to measure the users’ perceived importance and dissatisfaction for each of the SAs. Based on these two measurements, a revised importance-performance analysis model was proposed to identify the SAs that...
Paper Details
Title
Evaluating the service requirements of dedicated container terminals: a revised IPA model with fuzzy AHP
Published Date
May 15, 2015
Journal
Volume
42
Issue
8
Pages
789 - 805
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Notes
History