Design of informatics-based services in manufacturing industries: case studies using large vehicle-related databases

Numerous companies in manufacturing industries have “servitized” their value propositions to address issues on product commoditization and sustainability. A key component of servitization is informatics, which transforms product and customer data into information for customers. In this study, informatics-based service is defined as a type of service wherein informatics is crucial to customer value creation. Despite the importance of this...