Evaluating the service requirements of combination air cargo carriers

The purpose of this paper is to assess the service requirements of combination air cargo carriers (CACCs). Firstly, based on the CACC's operational features and relevant literature, the service requirement attributes (SRAs) of CACCs were investigated. A gap index based on Fuzzy AHP was then proposed to evaluate the perceived differences toward those SRAs between CACC users and CACC operators. Finally, as an empirical study, the CACCs in Taiwan...