An Experimental Investigation into Queueing Behavior

Published: Nov 25, 2014
Abstract
We conduct an experiment meant to explore the factors driving customers' decisions in a queueing system. Under different time allowance conditions, the experimental subjects are asked to join one of two queues that differ in their length, server speed, and entry fee. We investigate some aspects of a queue on which subjects base their decision and what is the effect of time pressure on their decision criteria. We find that only a proportion of...
Paper Details
Title
An Experimental Investigation into Queueing Behavior
Published Date
Nov 25, 2014
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