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SPANNING KNOWLEDGE BOUNDARIES IN OFFSHORE INSOURCING THROUGH ORGANIZATIONAL LEARNING: A CASE STUDY OF BANKCO

Published on Jan 1, 2014
Mei Li , Zhuolun Li , Shan Ling Pan35
Estimated H-index: 35
(UNSW: University of New South Wales)
Abstract
Recent years, offshore outsourcing has received large amount of attention from both industry and academia because of its attractive advantages such as cost reduction, talent access. As an alternative way to implement information systems in operation management, offshore insourcing has been greatly overlooked. Though organizations shun from the contractual obligations in offshore insourcing, they are still encountered with plenty of thorny decisions and communications because of the do-it-yourself nature, especially in the onshore-offshore migration process. To investigate how organizations can well deploy offshore insourcing, we employ a theoretical lens of knowledge boundary spanning and organizational learning to examine a successful offshore insourcing case. Three types of organizational learning capabilities have been identified to span the increasingly complex knowledge boundaries. Both theoretical and practical contributions are discussed.
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Published on Aug 1, 2012 in ICGSE (International Conference on Global Software Engineering)
Nils Brede Moe21
Estimated H-index: 21
(SINTEF),
Darja Å mite3
Estimated H-index: 3
(BTH: Blekinge Institute of Technology),
Geir Kjetil Hanssen15
Estimated H-index: 15
(SINTEF)
Most large software companies are involved in offshore development of some sort, and now the trend is that small and medium sized companies are also going global. While empirical research suggests that offshoring are not always successful, evidence explaining the reasons for terminated collaborations is scarce, especially for small and medium sized companies. In this paper we explore the stories of three Scandinavian medium-sized software companies that have terminated their offshore outsourcing...
16 Citations Source Cite
Published on Nov 1, 2011in Information and Organization 1.86
Shan Ling Pan35
Estimated H-index: 35
(NUS: National University of Singapore),
Barney Tan8
Estimated H-index: 8
(USYD: University of Sydney)
Despite an abundance of prescriptions and examples for the conduct of case research in the literature, the fact that most prescriptions tend to (1) articulate general principles/guidelines that are difficult to translate into specific, actionable steps, (2) hold only under idealized conditions and may be unworkable in the field, and (3) emphasize the need to be flexible without explaining how flexibility can be achieved, is creating a steep learning curve. To address these gaps, a structured-pra...
156 Citations Source Cite
Published on Mar 1, 2011in Information Systems Research 2.30
M.N. Ravishankar11
Estimated H-index: 11
(RMIT: RMIT University),
Shan Ling Pan35
Estimated H-index: 35
(NUS: National University of Singapore),
Dorothy E. Leidner34
Estimated H-index: 34
(Baylor University)
Two important gaps exist in the information systems (IS) alignment research. First, there is scant research on the potential of organizational culture, and specifically subcultures to influence the strategic alignment of IS and organizations. Second, there is a dearth of literature that considers the relationship between alignment and implementation success. In this paper, we address both of these gaps by considering the influence of organizational subcultures on the alignment of a specific IS--...
103 Citations Source Cite
Published on Dec 1, 2010in Journal of Information Technology 4.54
Mary C. Lacity45
Estimated H-index: 45
(UMSL: University of Missouri–St. Louis),
Shaji Khan9
Estimated H-index: 9
(UMSL: University of Missouri–St. Louis)
+ 1 AuthorsLeslie P. Willcocks63
Estimated H-index: 63
(LSE: London School of Economics and Political Science)
An enormous amount of information has been produced about the IT outsourcing phenomenon over the last 20 years, but one has to look to the academic literature for consistent, objective, and reliable research approaches and analyses. Our review finds that, in practice, the academic literature on IT outsourcing has very much honored both rigor and relevance in the ways in which research has been conducted. Our central purpose in the review was to answer two research questions: What has the empiric...
271 Citations Source Cite
Published on Sep 1, 2009in Management Information Systems Quarterly 5.43
Eugene D. Hahn15
Estimated H-index: 15
(SU: Salisbury University),
Jonathan P. Doh41
Estimated H-index: 41
(Villanova University),
Kraiwinee Bunyaratavej8
Estimated H-index: 8
(Wesley College)
Information systems offshoring has emerged as a significant force in the global political economy, an important source of firm-specific competitive advantage, and a focal point for debates over the benefits and costs of globalization. As worldwide competition exerts increasing pressure on the IS function of firms to become geographically unbundled, and IS services are dispersed among increasingly distant and unfamiliar locations, the issue of risk emerges as a significant factor in decisions abo...
69 Citations Source Cite
Published on Aug 1, 2008in Academy of Management Perspectives 4.69
Manning Stephan1
Estimated H-index: 1
(Duke University),
Massini Silvia1
Estimated H-index: 1
(University of Manchester),
Y Lewin Arie1
Estimated H-index: 1
(Duke University)
The seemingly unlimited availability of science and engineering (S&E) talent in emerging economies and the increasing difficulties of finding such talent in advanced economies have given rise to a new trend: the global sourcing of S&E talent. This paper examines the antecedents and dynamics of this trend. In particular, it examines the coevolution of macroeconomic forces, domestic and offshore national policies, industry dynamics, and firm-level offshoring capabilities driving today's offshoring...
357 Citations Source Cite
Published on Jun 1, 2008in Management Information Systems Quarterly 5.43
Natalia Levina22
Estimated H-index: 22
(NYU: New York University),
Emmanuelle Vaast19
Estimated H-index: 19
(LIU: Long Island University)
Increasingly, firms source more complex and strategic as well as harder to codify information technology projects to low-cost offshore locations. Completing such projects successfully requires close collaboration among all participants. Yet, achieving such collaboration is extremely difficult because of the complexity of the context: multiple and overlapping boundaries associated with diverse organizational and national contexts separate the participants. These boundaries also lead to a pronounc...
374 Citations Source Cite
Published on Jun 1, 2008in Management Information Systems Quarterly 5.43
Jens Dibbern17
Estimated H-index: 17
(UMA: University of Mannheim),
Jessica K. Winkler5
Estimated H-index: 5
(UMA: University of Mannheim),
Armin Heinzl21
Estimated H-index: 21
(UMA: University of Mannheim)
Gaining economic benefits from substantially lower labor costs has been reported as a major reason for offshoring labor-intensive information systems services to low-wage countries. However, if wage differences are so high, why is there such a high level of variation in the economic success between offshored IS projects? This study argues that offshore outsourcing involves a number of extra costs for the client organization that account for the economic failure of offshore projects. The objectiv...
403 Citations Source Cite
Published on Apr 1, 2008in Information Systems Frontiers 3.23
Jessica K. Winkler5
Estimated H-index: 5
(UMA: University of Mannheim),
Jens Dibbern17
Estimated H-index: 17
(UMA: University of Mannheim),
Armin Heinzl21
Estimated H-index: 21
(UMA: University of Mannheim)
Offshore outsourcing to vendors in foreign countries causes unique challenges which need to be understood and managed effectively. This paper explores cultural differences in IS offshoring arrangements involving German client organizations that outsource application development activities to Indian vendors. For this purpose, a research framework is developed based on both theoretical considerations and specific empirical observations from multiple case studies. The goal is to (1) explore the nat...
155 Citations Source Cite
Ai Ling Chua1
Estimated H-index: 1
(NUS: National University of Singapore),
Shan Ling Pan35
Estimated H-index: 35
(NUS: National University of Singapore)
Offshore sourcing is the trend where companies look for cheaper offshore resource options to reduce their baseline costs. This involves the retrenchment of more expensive onshore resources to be replaced with cheaper offshore resources. A key activity is the transfer of knowledge from the onshore resources to the offshore resources. This paper is written from an organizational learning perspective, looking at how a global IS department in a multinational bank went about transferring its business...
105 Citations Source Cite
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