The leadership challenge: how to make extraordinary things happen in organizations

Introduction: Making Extraordinary Things Happen in Organizations 1 1 When Leaders Are at Their Best 9 The Five Practices of Exemplary Leadership Leadership Is a Relationship Putting It All Together: Credibility Is the Foundation PRACTICE 1 MODEL THE WAY 41 2 Clarify Values 43 Find Your Voice Affirm Shared Values 3 Set the Example 71 Live the Shared Values Teach Others to Model the Values PRACTICE 2 INSPIRE A SHARED VISION 99 4 Envision the...