The asymmetric benefits of relational flexibility: evidence from software development outsourcing

Volume: 36, Issue: 2, Pages: 553 - 576
Published: Jun 1, 2012
Abstract
In this paper, the interacting effect of formal contracts and relational governance on vendor profitability and quality in the software outsourcing industry are examined. We focus on a critical manifestation of relational governance--the presence of relational flexibility in the exchange relationship--and argue that the enacted observation of relational flexibility is driven by perceptions of exchange hazards. In a departure from extant...
Paper Details
Title
The asymmetric benefits of relational flexibility: evidence from software development outsourcing
Published Date
Jun 1, 2012
Volume
36
Issue
2
Pages
553 - 576
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