Supporting the Performance Assessment of Product-service Systems During the Use Phase
Abstract
Companies providing Product-Service Systems (PSS) can gain competitive advantages by addressing the customer needs in a more precise way than regular product manufacturer. However, achieving these benefits also increases the responsibility on the company's side because the value of a PSS is delivered during the use phase. In many cases a provider stays the owner of the PSS and is thus responsible for the performance during the use. Accordingly,...
Paper Details
Title
Supporting the Performance Assessment of Product-service Systems During the Use Phase
Published Date
Jan 1, 2015
Journal
Volume
30
Pages
203 - 208
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