The strange case of ‘Ugo Fantozzi robot’: Control and resistance through comics in a bank

In this article, I examine a graphic novel created by the management of a banking company and periodically circulated through the company’s intranet as part of a training initiative directed at several tens of thousands of employees working at the branch level. Theoretically, my study draws on two main streams of literature: that on Human Resource Management systems as meaning-creating devices to govern the employment relationship and that on...