Review paper

Information technology and Baumol's cost disease in healthcare services: a research agenda

Volume: 31, Issue: 5, Pages: 911 - 937
Published: Jun 16, 2020
Abstract
Purpose This paper advances a research agenda for service researchers at the intersection of healthcare and information technologies to improve access to quality healthcare at affordable prices. The article reviews key trends to provide an agenda for research focusing on strategies, governance and management of key service processes. Design/methodology/approach This paper synthesizes literature in information systems, service management,...
Paper Details
Title
Information technology and Baumol's cost disease in healthcare services: a research agenda
Published Date
Jun 16, 2020
Volume
31
Issue
5
Pages
911 - 937
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