Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness

Volume: 24, Issue: 2, Pages: 533 - 552
Published: Jun 11, 2020
Abstract
Purpose The purpose of this research is to examine the indirect effect of perceived organizational customer orientation on frontline employees' (FLE) innovative behaviors (via perceived empowerment) as well as the contextual factor of supervisory fairness, which affects the strength of the indirect effect. Drawing on social exchange theory, the authors propose that FLEs' perceived organizational customer orientation positively affects their...
Paper Details
Title
Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness
Published Date
Jun 11, 2020
Volume
24
Issue
2
Pages
533 - 552
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